FREQUENTLY ASKED QUESTIONS
Thank you for visiting our Frequently Asked Questions (FAQ) page. Here, we aim to provide you with comprehensive answers to common queries and valuable information about our products, services, and policies. Whether you’re a new customer seeking guidance or a returning client looking for quick insights, this page is designed to streamline your experience and address your concerns. If you don’t find what you’re looking for, feel free to reach out to our dedicated customer support team, who are ready to assist you. Explore the FAQs below to discover more about our offerings and enhance your interaction with our brand.
Our main products offered are custom challenge coins and lapel pins. In addition, we can also make belt buckles, Fiesta medals, PVC patches, stitched patches, bottle openers, keychains, cufflinks, earrings, and lanyards.
Simple! All you have to do is go to our free quote form, fill out your information and select which options you would like. The final step is to attach your artwork or provide us with reference images and/or a detailed description. Hit submit and you are done! If you prefer, feel free to email us what you would like on your project, ideas and images, at sales@challengecoincountry.com. Easy as pie!
We can work with almost any file type, but we do have our favorites. They allow us to work quicker! We prefer .ai, or .eps files, but we can also work with .jpg, .png, .pdf, .doc, .bmp, and many others. Just send it in and we will see what we can do with it.
Don’t worry; it’s our job to help bring your vision to life. If you just have a concept, provide us with a written description and we will turn it into amazing artwork. If you know what colors you would like, let us know and we will incorporate them into your project. If you can find some reference images online that help illustrate what look or style you are going for, send the images to us. This will help us provide you with something closer to what you were envisioning.
Our minimum order size for coins is 50, pins is 100, and for other products it varies. Occasionally, we may make an exception to this, but it is done on a case by case basis.
We accept all major credit cards, checks and PayPal. Please note that if you are paying by check, we cannot begin production until we receive the check. For this reason, credit/debit cards or PayPal are the preferred methods.
Production typically takes anywhere from 10-14 business days depending on the complexity of the design. Shipping takes anywhere from 2-4 days, depending on factors such as weather and other unforeseen delays from UPS or FEDEX. On average, you will have your order in your hand in about 3 weeks from the time your payment is received.
Yes, due to the custom nature of our products, we do require payment in full prior to starting production.
For coins, mold fees are waived on all coins up to 2.5″ when ordered in quantities of 300. For 3D coins a set up fee of $150 per side is charged and it is not waived with the mold fees when ordered in quantities of 300 or greater. Mold costs for coins depend on the size of the coin, please refer to our coin pricing page to see what costs will be associated with your order. For pins we give one free mold per order, each additional mold is $55.00. On offset printed pins (digitally printed) we do have a set up fee of $100.00 per design. If you prefer, you can also call us and a friendly customer service rep can assist you with pricing.
Unfortunately we do not. Creating and selling copyrighted material is subject to legal ramifications from the original creator(s) and can result in lawsuits and other incurred liabilities.
Absolutely! We can do this for you, but additional charges do apply for this service. This process involves additional shipping from the U.S. to the APO/FPO destination. The costs vary depending on order size/weight. Contact one of our friendly sales associates to inquire what the cost would be for your particular project.
We can make designs up to 7 inches in size. Our smallest really depends on the level of detail of your artwork, but typically 1.5 inches is the smallest we make.
Yes, we keep all molds on file for up to 2 years from the date of your last order. If you decide to reorder your design within that 2 year time frame you will not be charged for that mold again. The mold will be retained for an additional 2 years following your latest purchase.
We do have USA manufacturing available, but the cost is significantly higher than what is listed on our site and the turnaround time is much longer than our overseas option. Our main manufacturing facilities are overseas in China. Our customer support and in-house design team, however, are all located right here in Texas.
We ship using FEDEX 2-DAY International shipping and UPS as well. While shipping to the continental U.S. is free, we can ship anywhere in the world. Please contact us for a quote if you are shipping outside of the United States, and our friendly customer service reps will answer any questions you may have.
We always strive for every order to be perfect and we 100% stand behind all of our products. However, we are not perfect. If for some reason you receive a product that has a manufacturing error, we ask that you contact us directly. We will ask for a description of the problem along with clear photos of the error within 30 days of delivery. Due to the custom nature of the products, we do not offer refunds. Yet we do strive for a mutually satisfactory solution, which may include remaking the product at reduced or no charge to you, should we find there was an error made.
We use Pantone Solid Coated colors for all of our enamel and silkscreen options. We use a wide variety of threads for our patches and lanyards. If you have any specific pantone color(s) you would like used, you can send the identifying color number to us and we will make sure it is incorporated into your artwork. If you do not have particular colors, that also is fine. Our artists can match colors to the closest Pantone color for you! If you would like to see what colors are available to you, you can refer to this Pantone Color Library: Online Pantone Solid Coated Library
CONTACT US
- sales@challengecoincountry.com
- 830-438-0293
- 160 Creekside Park #205, Spring Branch, TX 78070
-
MONDAY-FRIDAY
8 a.m. - 5 p.m. CTS
New Years Day, Independence Day, Thanksgiving (Thurs & Fri), Christmas Eve & Christmas Day
